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Privacy Policy

Destify (“we”, “us” or “Destify”) respects the privacy of our users and any person visiting our website, booking a reservation on behalf of a minor child on our website, or booking a reservation through our customer service agents (“user” or “you”). This privacy policy (“Private Policy”) tells you how we collect, use, disclose and safeguard your personal information collected at, as well as any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, “Website”). Please read this Privacy Policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this Privacy Policy. These practices may be changed from time to time, but any changes will be posted to our Website and we will take the appropriate steps to inform you consistently with the significance of the changes, and in accordance with applicable law. You can see the date the policy was last updated by looking at the “Last Modified” date shown at the beginning of this Privacy Policy document. Any changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Your continued use of our services (including without limitation using our Website or submitting any personal information) after any changes to the Privacy Policy constitutes your consent to said changes.

Note: The privacy practices set forth in this privacy policy are for this Website only. If you link to or utilize other websites, you must review the privacy policies posted at those sites.


When you use our Website we collect personal information from you in a variety of ways, described as follows:

Information directly provided by You

When you create an account, book a reservation, make or attempt to make a purchase through our Website, or otherwise use our Website for researching and booking your vacation, we collect some or all of the following information from you, including your full legal name, email address, phone number, mailing address, payment information (including credit card information and billing address), travel preferences and habits, reservation numbers, and destination information desired.

We may collect other information to assist you with your travel plans including but not limited to, passport number, driver’s license or other government-issued identification number, date of birth, gender, arrival and departure locations and times, airline, hotel or car rental frequent loyalty numbers, known traveler and global entry number, and other related travel information.

We will also collect login details such as username and password when you create an account.

Information about your Travel Companions

When you make a reservation for your minor child or someone else through our Website, we will request personal information about that individual. As a parent or legal guardian of said minor child you hereby consent to providing us with their personal information. In the event you are making a reservation for someone else through our Website, you should obtain the consent of said individual prior to providing us with their personal information. The information you provide will only be available to be viewed or modified through your individual account. If another member of your party wants to amend or delete their information themselves they can contact us directly as described in the “Contact Us” section at the bottom of this policy.

Information that we collect Automatically

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website.

We collect device information using the following technologies:

● “Cookies” are small data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

● “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

● “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.

Information we collect when you communicate with us via Social Media

Social Media: If you make use of any of our social media features on our Website or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their privacy policy, including your social media login usernames, IDs, and email addresses.

Information we collect when you communicate with us by Phone

Call Monitoring and Recording: Calls to and from our customer service teams may be recorded or monitored for quality control purposes, to protect us in the event of a legal dispute and for staff training. Call recordings will be maintained consistent with this Privacy Policy. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

Information we collect when you communicate with us through the Website

Any interactions you have with us through our Website, such as chat, may be recorded and monitored for quality control purposes, to protect us in the event of a legal dispute and for staff training. This information will be processed and maintained consistent with this Privacy Policy.


We use the information we collect for a variety of purposes supporting our business uses, including without limitation the following:

● Making travel reservations on your behalf

● Creating an account with us

● Providing you with invoices, travel communications and updates for upcoming trips

● Processing your payment information to complete your orders

● Communicate with you

● Screen our orders for potential risk of fraud

● Provide you with information or advertising relating to our products or services (with applicable opt-out features)

● Optimize and improve our Website, and review usage and data information

● To recognize you as a previous visitor and remember any preferences that may have been set

● To display ads and offers that are more relevant to you

● To track various aspects of our Website, such as visitor traffic and user actions

● To create customer mailing lists and send our customers promotional pieces or other mailings

● To run marketing campaigns, improve our customer service, and send you periodic notifications relating to your reservations and orders

You can contact us about updating or accessing your information through our contact information within the Contact Us section at the bottom of this Privacy Policy.


Destify does not share your personal information with any third parties unless necessary to provide the services described in the “How do we use your information” section above . For example, we share your information with travel providers such as airlines, hotels, car rental, activity providers, rail and cruise lines as required in order to make travel reservations on your behalf. In addition, we share your personal information with our online store provider so that they can process your payments for us. We also may share your information with third-party vendors who provide services or functions on our behalf, such as data processing. Mailing lists compiled from the information you provide will only be used by Destify for its own marketing and promotional purposes, and will not be sold or shared with any third parties. No mobile information will be shared with third parties/affiliates for marketing and/or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile information will be shared with third parties/affiliates for marketing and/or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The information you supply when you send in a customer service request or contact form is used to assist you with your request. We may use your information to contact you via email, SMS text, telephone call or any other communication method in order to assist you with your request, communicate with you, or inform you of special promotions. It may also be used to help Destify review and improve its products, promotions, and customer service.

Destify may also use general, non-identifying or aggregate information to improve our website, analyze promotional success, and/or to share website usage information with our business affiliates. This information may include number of page views, visitor sessions, session length, hits, number of unique visitors, browser type, number of visits by each visitor, most requested pages, most accessed pages, top paths through the site, number of returning users. Not all of this information is shared with our business affiliates, but some aggregate numbers such as page views on a particular page during a particular time frame may be shared. Except as described herein, no personally identifiable information about you will be shared with any third party, although we may share aggregate or anonymous information with third parties, including advertisers.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and any who have such access are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than one year after your return from vacation, or as required by applicable laws and regulations.

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising using the following links:




Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: . Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be more general and less relevant to you.

Certain browsers may offer you the option of providing notice to websites that you do not wish for your online activities to be tracked for preference-based advertising purposes (“DNT Notice”). Some browsers are, by default, set to provide a DNT Notice, whether or not that reflects your preference. Providing DNT Notice is often touted as a means to ensure that cookies, web beacons and similar technology are not used for preference-based advertising purposes – that is, to restrict the collection of information your online activities for advertising purposes. Unfortunately, given how preference-based advertising works, DNT Notices may not effectively accomplish this goal. For this and a variety of other reasons, with respect to our Site, we do not alter our Site’s data collection and use practices based on browser based DNT Notices. Rather, if you do not wish to participate in preference-based advertising activities, you should follow the opt-out process identified above.


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the control over your information and mechanisms to opt out as described in each of the sections above. In addition to those, if at any point you believe the personal information we hold about you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, please let us know through the means indicated in the “Contact Us” section below.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the means indicated in the “Contact Us” section below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a reservation or place an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

You can also access or update certain personal information in the My Account section of our Site. You can request to de-activate your account at any time by contacting us through the contact information listed at the bottom of this policy. After you de-activate an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time.


Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.


We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


If there are any questions regarding this privacy policy you may contact us here. You may also call us at (800) 208-5343 or write us directly by regular mail to Destify at 29 East Madison Street, Chicago, IL 60602.

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