As our beloved destinations focus their efforts on reopening travel in the near future, our brands have changed their protocols for safety in order to make sure each individual traveler is safe and accounted for. Your next group vacation or destination wedding will feature some new guidelines to abide by, for the good of not just you, but for your fellow travelers as well.

Overall, expect fortified safety practices that will accommodate both the chosen country’s health requirements, but also the resort brand’s added measures as well. This will reflect decisions based on the United States and Europe’s safety requirements, so you’re guaranteed a safe and healthy vacation.

Commonly added measures include new sanitizer stations, added cleaning schedules, complete sanitary wipedowns frequently and regularly, and new social distancing restrictions enacted for guests’ comfort. Follow below as we highlight the newly added measures for many of our most trusted partners and resort brands all in one place:

AIC Hotel Group

AIC and Hard Rock Resorts: Safe+Sound Program

The health, safety, and well-being of all guests, partners, and staff have always been and will continue to be the number one priority at the all-inclusive Hard Rock Hotels, UNICO 20˚87˚ Hotel Riviera Maya and Nobu Hotel Los Cabos.

Internationally recognized regulations and standards of guest and employee sanitation have always been strictly enforced at the properties. The hotels have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience, and follows best practices and guidelines put forth by the WHO and CDC.

1. Guest & Employee Health: Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible, and there is an onsite 24/7 doctor to provide medical assistance as needed.

2. Employee Protocols: All staff have received thorough training enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and NSF. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities.

3. Cleaning Protocols and Sanitation: Cleaning products such as Ecolab and standards that meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. Increased frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to the back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators, and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more.

4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house have been rearranged to allow for increased spacing, including redesigned layouts for meetings and events.

5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and well-being of guests and employees while maintaining the level of service that you have come to expect. This includes in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene, and physical distancing practices throughout the spa, salon, fitness center, pool and beach areas, shows and more.

6. Food and Bars: Internationally recognized methods of identifying and managing food safety-related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as NSF. Select services such as buffet and teppanyaki have been eliminated, while in-room dining will now be contactless with enhanced menu options.

AM Resorts

CleanComplete Verification Program

Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards® certification, the initiative addresses all aspects of resort operations and guest experience from welcome to departure. Each property has implemented the industry’s latest Prevention of the Spread of Infection (POSI) audit solution, through Cristal International Standards. All AMResorts® branded properties also employ FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point (HACCP), an internationally recognized system for reducing the risk of safety hazards in foods.

At the center of the campaign is the new CleanComplete VerificationTM, a 360-degree quality, safety, and hygiene program that addresses all aspects of resort operations and guest experience from welcome to departure, including:

Welcome Back – Arrival and Check-In Procedures: Check-in health procedures upon arrival at a resort, including temperature and health checks at a Hygiene Check-In station, cleaning of the lobby with high-level disinfectant every hour, and sanitation of luggage and personal electronic devices.

Come on In-Room Cleaning Procedures: Cristal RoomCheck verification certifies that each guest room has met the highest hygiene cleaning, with sanitation information on in-room tablets, printouts, and TVs.

Time to Relax – Sanitation Throughout the Resort: Increased sanitation throughout all areas of the resorts, including high human contact areas such as staircases, elevators, public areas and restrooms, as well as sports equipment and spa facilities. Beach and pool loungers will also be distanced.

Fun for the Kids – Explorer’s Club + Core Zone Hygiene: All Explorer’s Club and Core Zone facilities cleaned and disinfected prior to opening, after closing, and regularly during operating hours, with temperature checks required for all before entering.

Dine in Style – Food and Beverage Protocols: All bars and restaurants employ social distancing measures, while staff wear masks and increase hygiene techniques.

Behind the Scenes – Back of House Activity: New staff positions to oversee health measures, including regular wellness training for all personnel, sanitization of office and back of house areas, regular tests of pools and water systems, a designated drop-off and sanitation area for supplies, laundry protocols to control temperature, and use of high-level cleaning products.

Don’t Just Take Our Word for It – Third-Party Verification: Certification by the Cristal International Standards® and compliance with the internationally recognized Hazard Analysis Critical Control Point (HACCP) in food safety.

Blue Diamond Resorts

Blue Diamond’s 360º Clean Approach – Safety Assured Vacations

Blue Diamond Resorts prepares to welcome guests back to its resorts with enhanced health, safety, and cleanliness programs, brand-wide. The resort management group’s Safety-Assured Vacations protocols will be implemented at each of Blue Diamond’s 47 properties across the Caribbean, Central America, and Mexico.

Advanced sanitation measures, new physical distancing guidelines, a 360º Clean Approach, and an International Safety Assurance Team are in place to prioritize well-being across every area and touchpoint of Blue Diamond Resorts properties.

Safe Vacation Assurance: In accordance with international health standards, including the Centers for Disease Control (CDC), World Health Organization (WHO) and local/ national Ministries of Health, a Safety-Assurance Team is in position to ensure the strict adherence of all guidelines and comprehensive implementation of sanitation, physical distancing and cleaning protocols to protect guests and employees alike.

360º Clean Approach: All resort common areas including pools, beaches, lounges, restaurants, bars, entertainment facilities, lobbies, elevators, hallways, and other shared spaces will be cleaned hourly. All high-touch surfaces, including general transportation units like golf carts and luggage trolleys, will continuously be sanitized throughout the day, plus fitness center equipment and spa facilities will be sanitized after each use. Blue Diamond is also increasing the daily frequency of cleaning and disinfection procedures for air-conditioning systems of both common areas and guest rooms.

Family-First Promise: A superior cleaning and disinfection program for kids and teens club’s facilities and equipment has been implemented, in addition to child-friendly signage and physical distancing measures to ensure a safe environment for little ones, tweens, and teens.

Advanced Dining Safety: All restaurants have reduced capacity and implemented a one-step reservation system to ensure physical distancing guidelines are respected. Further changes include removal of unnecessary items on tables to avoid cross-contamination, elimination of physical menus, the introduction of digital screens to display menu information and physical distancing guidelines at pool bars.

Diamond Clean Guest Rooms: Each housekeeping team will thoroughly clean guest rooms from the inside out, with Advanced-grade disinfection products to eliminate emerging viral pathogens. Each touchpoint in a guests’ room will be deep cleaned including remote controls, doorknobs, hairdryers, closet doors, thermostats, lamps, telephones, water faucets, and toilet handles. All non-essential amenities will be removed and new in-room hygiene kits with personal-size hand sanitizers, masks, gloves, and other safety essentials will be places in rooms. Room service procedures have been updated to ensure safe and distant delivery, as well as the process to replenish mini-fridges and other guest room items to limit additional entry.

Physical Distancing and Protection: To provide Safety-Assured Vacations, signage and informative messages will be displayed throughout the common areas and in-room TVs to reinforce the importance of following recommendations. To maintain physical distancing protocols, floor markers will be placed around the resort’s common areas, the furniture will be rearranged in common areas, including restaurants, theaters, pool areas, beaches, and lobbies.

Staff Care, Training, and Awareness: Blue Diamond upholds its employees to the highest standards of health and safety. All staff members are trained and empowered to keep safe, take care, and be smart while delivering Safety-Assured Vacations. Strict hygiene protocols for resort staff will continue to be enforced, including a thorough cleaning and sanitation process at all staff entrances, the use of personal protective equipment (PPE), rigorous and frequent hand cleaning with an alcohol-based hand sanitizer, daily health, and temperature checks at the beginning of every shift and the practicing of physical distancing rules.

Iberostar Resorts

Iberostar Resorts have implemented various operational charges in order to safeguard the safety of guests and of all employees. These updates include:

The food at buffet restaurants is being presented and served by staff, supporting the best hygiene practices. A-la-carte restaurants are available.
In-room dining is available for all guests at no cost.
Temporary closing of Fit & Fun (health center), Star Camp (kids club), disco and theaters to encourage social distancing.
Alternative outdoor programming to complement daily entertainment.
Elimination of contact sports activities, as well as those with shared equipment.

Installation of additional antibacterial gel dispensers in common hotel areas to reinforce its use.
Gel dispensers are checked and refilled regularly.
Common areas such as front desks, restaurant surfaces, elevator buttons, doorknobs, handrails, restrooms, among others, are constantly being cleaned and disinfected.
24-hour medical center and available medical personnel.
Reinforcement of staff training in good hygiene practices and cleaning procedures, as well as action protocols.
Cristal International Standards, certifying Iberostar in quality, hygiene procedures, and standards.
Constant communication with local and global authorities for any updates on borders and flights.
Detailed protocols to treat guests who might feel ill, including the on-site physician equipped to do in-room visits.
Employees with flu-like symptoms will not be allowed to report to their work duties until cleared by a health professional and will be placed on preventive quarantine.

Majestic Resorts

Majestic’s Continued Promise – Constantly monitoring international standards and protocols regarding the health and safety of guests and staff to ensure the preventative measures implemented are nothing but the best.

Majestic Smiles Behind Our Masks
You will be greeted by Majestic staff at a distance of 6 feet (2 m)
Staff throughout the resort will be using masks as an extra layer of protection
A personal kit will be provided to each guest upon arrival including a mask and hand sanitizing gel

Take Comfort in Your Room
Disinfection of the guest room prior to entry with professional vaporized disinfectant products using trained exclusive teams for disinfection and cleaning
Each guest room will be cleaned and disinfected with more than 48-hour interval between guests
Amenities kit provided including hand sanitizing gel

Thoroughness Throughout Our Resorts
Hand sanitizing gel will be readily available using automatic dispensers
Circulation areas established to allow for a separation of more than 6 feet (2 m)
Continuous cleaning and disinfection with hospital grade disinfectant of common areas

Dine at a Distance
Show cooking behind plexiglass protection in the main buffets with plate service only
Distance seating of 6 feet (2 m)
Closed-door room service experience using the room service box or placed in front of the door
Sterilized dinnerware, furniture, and changing of all tablecloths after each use

Take a Sip in Security
Single-use preparation materials and glasses in all bars
Distance seating and limited capacity in all bars
Signage to indicate waiting areas
Continuous cleaning and disinfection after each use of chairs and tables

Precaution at our Pool & Beach Areas
Use of signage to indicate disinfected pool and beach furniture
Pool chlorine will be maintained and controlled every two hours
Pool towels washed and sanitized prior to being available upon request

Considering Care for Children
Children must be 6 years or older for the Kids’ Club • Regular washing of hands with children and temperate check for children and staff
Cleaning and disinfection of the entire kids’ club with hospital grade disinfectant
Zerotech high-tech games for distancing play

Strengthened Measures in our Fitness Center
Distancing of fitness equipment and limited capacity
Equipment disinfected after each use
Disposable cleaning towels and blotting paper
Increased availability of outdoor exercise activities including aerobics, spinning, and more

Purely Protected Spa Experience
Cleaning and disinfection of the treatment room with hospital grade disinfectant after each session
Use of single-use materials for each session
Quick temperature check of the guest and spa personnel before each treatment

Breathe in Clean Air: Filter Cleaning
Air renewal and filtration system providing a clean air environment
Cleaning of the air conditioning filter in each guest room before the entry of another guest

Virtually Contact-Free Check Out
Express check-out from your room
Any expenses billed to your room sent digitally prior to departure
New check-out time of 11:00 AM to allow for more time to properly disinfect guest rooms

Safety in Our Majestic Service
Continuous training with staff on procedures
Daily temperature check for staff and disinfection of uniforms and work equipment with hospital grade disinfectant
Support health service available for staff and testing provided for staff with symptoms or suspected contact with COVID.

Ocean Resorts

Ocean Health Care Program which includes measures following the recommendations of local authorities and the World Health Organization to avoid the contagion and spread of COVID-19. Protocols and procedures include high standards of cleaning and sanitization of guest and employee areas. The health and safety of guests and staff is the number one priority. The program includes 4 main points:
1. Health and Hygiene
2. Social Distancing
3. RoomSanitation
4. Sanitization of Facilities

Checking of Temperature: Security team will perform regular temperature controls. Any person showing a temperature higher than 38°C will have to undergo receive adequate medical attention.
Hand Sanitizer Dispensers: Numerous units have been placed in different areas of the hotels, available to all guests and employees, ranging from the entrances, reception, lobby areas, elevators, and to all the public areas. In addition to that, the frequency of handwashing has been intensified as a general rule amongst all employees and collaborators.
Personal Protective Equipment: Upon arrival, all guests will receive a personal protection and hygiene kit. Similarly, following the local authorities and international regulations, all staff will be equipped with the most appropriate protective equipment at all times.
Preventive Social Distance: Ensure that guests maintain a physical distance of at least 2m in the public areas of the hotel at all times.
Meetings and Conventions for the assembly of halls and banquets, the essential rules of distance will be followed. The service in the style of the classic buffet has been replaced by other forms that offer higher security standards.
Capacity Limitation in Restaurants & Bars: Each restaurant has been reorganized and rearranged to ensure adequate distance.
Deep Cleaning and Disinfection of all rooms, which will undergo a detailed cleaning process before being occupied by guests. Every item in the room, such as bathrooms, door handles, TV controls, amenities, etc. will be rigorously disinfected. All sheets and linens will be changed and washed daily at high temperatures.
A review of and reinforced procedures and chemical treatments for all pools and their corresponding areas. Likewise, all the lounge chairs are continuously sanitized and disinfected after each use.

Karisma Resorts

Karisma Hotels & Resorts are going above and beyond to exceed preventive measures and enforce strict sanitation protocols. This includes disinfecting all surfaces, furniture and door handles throughout the property, including public spaces and in rooms, hourly throughout the day.

In addition to abiding by all local and national regulations, the resorts have a dedicated Quality Manager employed on-properties who works in conjunction with Cristal International Standards, a world-renowned company dedicated to not only maintaining but exceeding standards.

Karisma Hotels & Resorts are also verified by Check Safety First, a global organization that implements risk management systems and software in hotels to keep guests safe. Properties on this list are compliant with stringent standards and have demonstrated the highest levels of hygiene and cleanliness, which are monitored by a professional auditor on a constant basis.

Cristal International Standards use an ATP monitoring system and easy-to-use swab tests to detect adenosine triphosphate (ATP), the energy molecule of all living organisms, including germs and bacteria.

ATP cleaning verification is a fundamental part of RoomCheck and DineCheck modules, which verify housekeeping and stewarding staff are cleaning to the highest standards to ensure a clean and healthy environment. All test results are recorded with E-Cristal software, which tracks and trends test results over time.

Palace Resorts

Purely Palace Program:

Team members will have their temperature checked upon entering the premises.
Uniforms and Footwear will be completely sanitized.
Team members will be equipped with face masks, which will be replaced every four hours.

Guests will be encouraged to check-in online through the resort app to reduce direct contact.
Floor markers have been installed to respect social distancing guidelines.
Acrylic protective barriers have been installed at all guest check-in areas.
Each guest will be asked to sign a declaration of health, confirming they are free of any COVID-19 related symptoms, have not had tested positive or come into contact with anyone that has tested positive for COVID-19 in the last 30 days.
Incoming guests’ luggage will be immediately disinfected upon arrival.

Housekeeping teams will follow strict quality and sanitation controls, including mandatory use of gloves, face shields, and facemasks while cleaning and disinfecting guestrooms.
All mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria.
Upon guest departure, each room will undergo a complete disinfection process using an electrostatic nebulizer system.
Sanitation tablets will be installed in air conditioning units to eliminate potential viruses and bacteria.
A health certificate will be placed in each room, guaranteeing that everything has been completely disinfected to the highest and strictest standards.
Guests will also receive a personal hygiene kit in their rooms, which will include antibacterial gel, facemasks (for optional use, one per person), and disinfecting wipes.

All public areas will be sanitized daily with an electrostatic mist system.
Entertainment venues, and Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements.
Shows will be seated with enough space between families to respect social distancing guidelines, and indoor entertainment spaces will have a maximum capacity.
Nightclubs, bars, and other public facilities will have a maximum guest capacity.
Social distancing will be enforced when waiting in line for outdoor activities.
The number of people in elevators will be limited, and antibacterial gel dispensers will be placed at each elevator door.
Spa and beauty salons will offer sanitized check-in areas, common areas will be limited to maximum capacity, and all hot tubs and hydrotherapy areas will be kept at controlled temperatures to limit the spread of germs.
All swim-up pool bars will be closed.

All buffets will be removed from all restaurants.
Floor markers will be put in place to enforce social distancing.
While physical menus will be disinfected after each use, guests will be highly encouraged to view menus through the resort app.
All kitchens will continue to follow the highest government sanitation standards.
Each team member is required to wash their hands every 30 minutes.

Palladium Resorts

100% Safe Holidays

The Palladium Hotel Group has implemented instructions and recommendations of the World Health Organization (WHO) and the expert authorities of the six countries in which they operate. The objective is to go above and beyond, in addition to ensuring strict compliance with these indications, raising the standards in safety, quality, health, and hygiene with new protocols.

Reinforcing the cleaning and disinfection work of every one of the hotel spaces; such as bedrooms, communal areas, meeting and event spaces, and staff work areas; as well as transport vehicles, the objects of common use, and those items that arrive from outside, such as luggage.
Hands sanitizer dispensers throughout all the different areas of the hotel, and within the rooms themselves, so that the guests can make use of them individually.
Temperature checks with infrared thermometers will be carried out on employees, suppliers, and guests, especially in the entrance areas and closed spaces such as the restaurants, gymnasium, spa, children’s area, etc.
The use of masks, gloves, and disposable paper items will be mandatory for staff from different departments and will also be available in the rooms.
Single-use products to minimize contact and establish protection systems at receptions and counters.
Expanded medical services to preserve the health of guests and employees.
The safe social distance of both guests and partners within the entire hotel complex is respected and maintained.
Distance will be monitored especially in the areas where there may be a greater concentration of people, such as restaurants, front desk areas, swimming pools, or beach areas. The distance between hammocks, restaurant chairs, and tables will be increased, and marks will be placed indicating the distance to be kept.
The use of reservations for different services. This will be valid for restaurants as well as for the gym, children’s areas, and water area, among others.

Encourage guests to make dining reservations in advance.
A maximum number of people in bars and restaurants will be established, as well as an appointment system to control access to these areas.
Guests will also be escorted to their tables that will be previously set up with fully disinfected tableware, cutlery, glassware, and napkins.
The service will be adapted to the new reality, in such a way that individual portions will now be prioritized. The consumption of single-use packaging and the service of drinks at the table will continue to be offered.
A-la-carte service and personalized live cooking will be promoted, and room service will be strengthened as an alternative.

Playa Resorts

The Playa Difference – Playa Stay Safe Updates

In direct response to the COVID-19 Pandemic and elevated guest expectations, Playa Safe Stay focuses on preventive anti-viral measures, reassuring guests with confidence, and bring key sectors of the travel industry together for solutions.

Hyatt Hotels Corporation recently announced a new Global Care & Cleanliness Commitment that includes an accreditation process by the Global Biorisk Advisory Council (GBAC), at all hotels around the world.

The commitment to GBAC STAR Accreditation builds on Hyatt’s existing sanitation protocols to add enhanced staff training and support resources. Hyatt has also engaged a cross-functional working group of medical experts and industry professionals that will contribute to both guest and colleague health and safety.

Antibacterial gels dispensary stations in all high traffic areas and in guest suites.
Immediate disinfection of guest luggage upon arrival prior to delivering to the guests’ suites.
Limiting guest queues and guest traffic to observe the highest standards and guidelines of distance and space.
High traffic areas (such as reception) disinfected twice each hour, at a minimum, or as needed
Sanitizing and sealing in-suite amenities (remote controls, glasses, etc.).
Rigorous food & beverage protocols developed in conjunction with independent counsel along with the highest standards of the Hyatt and Hilton brands.
Associate training and strict disinfection protocols upon arrival and prior to team-members starting their workday.
Strict regulation, monitoring, and limited access for local deliveries. All local partners are subject to the same guidelines set for associates and must be accredited through Playa SAFE STAY.
24-hour medical teams, including physicians, on-call and on-property.

RIU Resorts

RIU’s comprehensive manual for post-COVID hotels

Safety protocols have been created by RIU professionals in collaboration with Preverisk Group, an international consultancy specializing in health and safety advice, auditing, and training in the tourist industry.

The limitation to hotel occupancy of 50 or 60% (or the local restrictions, if lower).
Checking guests’ temperature on arrival.
The gradual implementation of web check-in to reduce handling physical documents.
The installation of safety screens at reception desks.
Respecting safe distances and using Personal Protective Equipment (PPE) among employees.
Disinfecting work stations and equipment at the end of every day.
Encouraging guests to use the hotel app to search for information and opening hours.
The check-out time will be brought forward to 11:00, while check-in is delayed until 16:00 to allow time for the new room cleaning measures.

Amenities are also reduced to only the essential, and a hand sanitizer gel will be included in every room.
Employees will follow the protocol to prevent cross-contamination when cleaning rooms.
Three cloths of different colors, which are changed for each room and are used to clean the terrace, room, and bathroom separately, in that order.
The use of tried and tested virucidal products will be introduced.
The use of PPE will be compulsory for all staff.
Frequently handled items, such as television remote controls, telephones, handles, doors, and curtains, will be disinfected every day.
Surfaces in the rooms will be sprayed with a virucidal product on check-out, leaving the safe time recommended by the product manufacturer between cleaning and the next guest’s entry.

Lunch and dinner sittings will be arranged.
Restaurants’ seating capacity will be reduced and it will be compulsory to disinfect your hands on entry.
All guests must wear gloves and mask to go to the buffet, which will now contain more individual portions, more packaged products, and more live cooking.
An even stricter routine will be implemented to monitor temperatures and change serving utensils, as well as staff distancing and hygiene measures.
The tables will be covered with single-use tablecloths, the cutlery will be provided at the tables and the seats will be assigned respecting safe distances and avoiding transit areas.

Pools will have capacity limits.
There will be safe distances between lounge chairs and umbrellas.
The frequency of cleaning the pool and jacuzzi areas will be increased.
Water disinfectant products that are appropriate to the current situation will be used.
Personal protection measures will also be respected, as staff will wear masks and gloves.
Work tools will be disinfected after each use.

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