As our beloved destinations focus their efforts on reopening travel in the near future, our brands have changed their protocols for safety in order to make sure each individual traveler is safe and accounted for. Your next group vacation or destination wedding will feature some new guidelines to abide by, for the good of not just you, but for your fellow travelers as well.
Overall, expect fortified safety practices that will accommodate both the chosen country’s health requirements, but also the resort brand’s added measures as well. This will reflect decisions based on the United States and Europe’s safety requirements, so you’re guaranteed a safe and healthy vacation.
Commonly added measures include new sanitizer stations, added cleaning schedules, complete sanitary wipedowns frequently and regularly, and new social distancing restrictions enacted for guests’ comfort. Follow below as we highlight the newly added measures for many of our most trusted partners and resort brands all in one place:
AIC and Hard Rock Resorts: Safe+Sound Program
The health, safety, and well-being of all guests, partners, and staff have always been and will continue to be the number one priority at the all-inclusive Hard Rock Hotels, UNICO 20˚87˚ Hotel Riviera Maya and Nobu Hotel Los Cabos.
Internationally recognized regulations and standards of guest and employee sanitation have always been strictly enforced at the properties. The hotels have developed a comprehensive, enhanced cleanliness and sanitation plan that consists of added precautionary measures throughout all aspects of the guest and team member experience, and follows best practices and guidelines put forth by the WHO and CDC.
1. Guest & Employee Health: Antibacterial hand-sanitizing stations will be placed throughout all areas of the hotel, with additional signage throughout back-of-house and guest areas reminding everyone of important health and hygiene protocols such as handwashing and physical distancing. Physical contact will be minimized as much as possible, and there is an onsite 24/7 doctor to provide medical assistance as needed.
2. Employee Protocols: All staff have received thorough training enhanced protocols, in addition to training on identifying any flu or virus-like symptoms and following a firm procedure on reporting to a medical official. Staff will also continue to receive training on global standards of sanitation set forth by third parties such as Ecolab and NSF. In addition to ongoing training, employees will be closely monitored for any symptoms (including a temperature reading) on a daily basis and will be required to wear the appropriate PPE (personal protective equipment) based on their roles and responsibilities.
3. Cleaning Protocols and Sanitation: Cleaning products such as Ecolab and standards that meet EPA (Environmental Protection Agency) guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. Increased frequency of deep-cleaning and disinfecting all common areas, public spaces and guest rooms (in addition to the back of house areas) with an emphasis on high-contact surfaces such as front desk check-in counters, elevators, and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, handrails, tables, gym equipment, dining surfaces, seating areas, pool chairs and more.
4. Physical Distancing: Guests and employees are instructed to practice physical distancing by standing six feet away from other groups who are not traveling with them; this includes while standing in lines, waiting for elevators (including limited capacity), or walking throughout the hotel. Additionally, furniture placement throughout all common areas and back-of-house have been rearranged to allow for increased spacing, including redesigned layouts for meetings and events.
5. Guest Experience: Every step of the guest journey has its own set of defined protocols that will ensure the safety and well-being of guests and employees while maintaining the level of service that you have come to expect. This includes in-house transfer company, luggage disinfection, non-invasive temperature readings via a thermal camera, a pristine check-in process, strictly enforced hygiene, and physical distancing practices throughout the spa, salon, fitness center, pool and beach areas, shows and more.
6. Food and Bars: Internationally recognized methods of identifying and managing food safety-related risk, including Hazard Analysis Critical Control Points (HACCP), and adhering to strict global brand standards in addition to third-party standards such as NSF. Select services such as buffet and teppanyaki have been eliminated, while in-room dining will now be contactless with enhanced menu options.
AIC and Hard Rock Resorts COVID Testing
As we continue to closely monitor the latest developments surrounding COVID-19, we are aware that several countries are requiring a negative COVID-19 test result from air passengers prior to boarding an international flight to their destination.
In an effort to remain true to our commitment of providing a seamless and safe travel experience for all, we have actively worked to offer convenient and affordable onsite testing options for guests having to meet those requirements.
Please see below for information on onsite testing that will be available at the hotel for guests whose countries have imposed a mandatory testing requirement, in addition to extended hotel stay coverage and onsite medical assistance insurance. The hotel concierge team will assist guests onsite with scheduling their tests.
Effective January 26, the Centers for Disease Control and Prevention (CDC) is requiring all air passengers entering the United States to present a negative COVID-19 test result.
All new and existing reservations of 3 or more nights whose flight itinerary include the US as a stopover or final destination and traveling between January 26 and December 31, 2021 or until the government mandate is lifted They will receive 2 free antigen tests per room. Additional tests can be purchased for $ 50 USD. The antigen test meets CDC requirements and must be done within 3 days of your flight back to the US.
Alternatively, in place of a negative test result, passengers who have made a full recovery from COVID-19 in the last 3 months (90 days) preceding the flight’s departure from an international destination, may choose to present “documentation of recovery” that includes positive viral test results and an official letter from a healthcare provider stating they have been cleared for travel.
All guests with existing and new reservations of 3 or more nights booked by October 31, 2021 and checking out between now and March 31, 2022 who test positive for COVID-19 will be able to quarantine at the hotel for up to 14 nights at no cost to them. Additionally, onsite medical assistance insurance will be included in their stay to cover medical expenses such as doctor, medication, and hospitalization.
The high-end UNICO 20°87° adults-only resort utilizes local inspiration to attract international crowds. Your destination wedding could draw from the resort’s motto of “no-itinerary-necessary”, where excursions are included, and every inch of the resort features a spectacular view. Your UNICO 20°87° wedding ceremony could feature decor designed by a celebrity planner, and your guests will love the gourmet gastronomy available, and the thoughtfully curated guest rooms.
This gorgeous all-inclusive is prepared to meet the needs of vacationers of all kinds, and wedding parties are no exception. Hard Rock Los Cabos weddings offer the height of luxury in amenities as well as an unmatched level of care and attention to detail from a dedicated staff. Bound to be the prime location in the already red-hot Cabo San Lucas area, Hard Rock Los Cabos will surely exceed your destination wedding expectations.
The Hard Rock all-inclusive resort in Punta Cana is sure to make any wedding couple feel like rockstars, situated along an expansive stretch of pristine Caribbean beach. With edgy decor and the best casino in the Caribbean, a Hard Rock Punta Cana wedding is a guarantee that you and your guests will have everything needed for an exciting and fun-filled ceremony, and an equally incredible stay.
The Hard Rock Riviera Maya is a Caribbean paradise, featuring oceanic lagoons with private beach access, sure to make your destination wedding truly photogenic. The grounds feature lush flora and the rooms feature rock n’ roll details which will hit all the right notes for you and your wedding guests. A Hard Rock Riviera Maya wedding is perfect for couples looking for a ceremony that is equally beautiful as it is fun.
CleanComplete Verification Program
Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards® certification, the initiative addresses all aspects of resort operations and guest experience from welcome to departure. Each property has implemented the industry’s latest Prevention of the Spread of Infection (POSI) audit solution, through Cristal International Standards. All AMResorts® branded properties also employ FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point (HACCP), an internationally recognized system for reducing the risk of safety hazards in foods.
At the center of the campaign is the new CleanComplete VerificationTM, a 360-degree quality, safety, and hygiene program that addresses all aspects of resort operations and guest experience from welcome to departure, including:
Welcome Back – Arrival and Check-In Procedures: Check-in health procedures upon arrival at a resort, including temperature and health checks at a Hygiene Check-In station, cleaning of the lobby with high-level disinfectant every hour, and sanitation of luggage and personal electronic devices.
Come on In-Room Cleaning Procedures: Cristal RoomCheck verification certifies that each guest room has met the highest hygiene cleaning, with sanitation information on in-room tablets, printouts, and TVs.
Time to Relax – Sanitation Throughout the Resort: Increased sanitation throughout all areas of the resorts, including high human contact areas such as staircases, elevators, public areas and restrooms, as well as sports equipment and spa facilities. Beach and pool loungers will also be distanced.
Fun for the Kids – Explorer’s Club + Core Zone Hygiene: All Explorer’s Club and Core Zone facilities cleaned and disinfected prior to opening, after closing, and regularly during operating hours, with temperature checks required for all before entering.
Dine in Style – Food and Beverage Protocols: All bars and restaurants employ social distancing measures, while staff wear masks and increase hygiene techniques.
Behind the Scenes – Back of House Activity: New staff positions to oversee health measures, including regular wellness training for all personnel, sanitization of office and back of house areas, regular tests of pools and water systems, a designated drop-off and sanitation area for supplies, laundry protocols to control temperature, and use of high-level cleaning products.
Don’t Just Take Our Word for It – Third-Party Verification: Certification by the Cristal International Standards® and compliance with the internationally recognized Hazard Analysis Critical Control Point (HACCP) in food safety.
AM Resorts COVID Testing
As part of CleanComplete+, guests may receive COVID-19 viral antigen testing on-property at no cost when traveling to valid countries including the U.S., U.K., Germany and Poland.
Test results will be received the same day in a format consistent with government requirements. Guests should contact the concierge at each resort upon arrival to schedule departure testing. A minimum 3-night stay is required to qualify.
CleanComplete+ Quarantine Program
For guests traveling to ANY country with COVID-19 testing regulations in effect to enter the country after international travel, AMResorts® branded properties are also extending the CleanComplete+ quarantine program. If a guest receives a positive test while on property that prevents departure, the cost of quarantine at the property will be covered for up to 14 days after the original departure date. Extended stay due to quarantine includes the guest plus one travel companion sharing the same room. This program remains valid as long as CDC and government travel regulations are in place.
When you arrive on property, our concierge will help arrange your departure testing. On the scheduled day, make your way the designated site and viral antigen testing will be administered by Hospiten (at the majority of our destinations) – an international private hospital network committed to providing a first-rate health care service for travelers. You’ll receive your test results the same day and in the required format for an effortless entry back home.
Fully vaccinated travelers are less likely to get and spread COVID-19. However, international travel is not without risk for getting and possibly spreading COVID-19 variants. CDC recommends delaying international travel until you are fully vaccinated.
If you are fully vaccinated with an FDA-authorized vaccine or a vaccine authorized for emergency use by the World Health Organization:
Before you travel
When returning to the U.S.
After you travel,
The CDC recommends delaying international travel until you are fully vaccinated. If you are not fully vaccinated and must travel, the following steps are recommended to protect yourself and others from COVID-19.
Before you travel
When returning to the U.S.
After you travel:
The lush and full jungles, crystal clear waters, and the colonial architecture of Dreams Tulum wedding resort will leave you speechless. Sitting on 2 miles of powdery fresh sand, a secluded adults-only section, and every room offering a hammock on the private balcony, this resort has endless opportunities to feel serene. With Mayan traditions of holistic well-being creating a leisure atmosphere, this is the perfect resort to unwind and enjoy yourself at with all your wedding guests.
Conveniently situated between downtown Cancun and Playa del Carmen, your enchanting wedding awaits. Whether you desire a ceremony by the beach or under a Mayan-inspired gazebo, Dreams Riviera Cancun will guarantee a day of endless bliss. Enjoy a private in-suite Jacuzzi, or visit the outdoor pool theatre, which offers shows and themed dinners. No matter what your wishes are, this resort has it all!
Let the sun beam down at your Dreams Punta Cana wedding ceremony as you celebrate your love at Uvero Alto Beach. This tropical paradise will fulfill all your needs and desires among the natural beauty of the property, from exquisite beachfront lounge chairs to endless sports, such as exploring the coral reefs or jumping on the ocean trampoline. A Dreams Punta Cana wedding is going to make your special day a truly unforgettable event for you and your guests.
Located on one of the Caribbean’s top beaches, Dreams Macao Beach Punta Cana offers wedding guests luxurious villas with direct access to the resort’s four pools via swim-up pathways. This resort hub has no shortage of day and night time entertainment with many activities interwoven with the area’s natural beauty. Dreams Macao Weddings showcase the finest Punta Cana seascapes as backdrops to your unforgettable day.
North of Cancun’s Hotel Zone, the newly built Dreams Vista Cancun offers guests an array of nearby attractions, cuisine, and nightlife options. The family-friendly resort provides spacious rooms with a sleek design and a tropical feel. With the beach just minutes away and ocean views in each suite, the Dreams Vista Cancun wedding provides guests with an experience that will make them never want to leave.
Resting on the edge of El Medano Beach at the end of the Cabo San Lucas boardwalk, allow yourself to be as calm and relaxed or active and social as you wish at this adults-only resort. With certain restaurants that offer communal tables, themed parties at the different pools, and next door to a beautiful marina, a Breathless Cabo San Lucas wedding offers non-stop entertainment for a thrilling and exotic ceremony!
Settled in the Uvero Alto region of Punta Cana, this adults-only resort is the epitome of luxury and excitement. With secluded palm tree-filled beaches that include waiter service, and 8 pools to soak up the sun at, including a multi-level freestyle pool, a Breathless Punta Cana wedding makes it easy to wind down and relax with your wedding guests. You also have the chance to join the party with some high-energy fun at the monthly themed parties, topless pool sections, and thrilling nightlife! The free flow Caribbean environment will help make your destination wedding as exciting as you wish.
The brand-new Secrets Cap Cana resort is located in an exclusive gated community of beautiful Punta Cana, where adults can let loose and embrace the romance, a perfect resort for a destination wedding. From the second you enter the lobby, the ocean views will take your breath away, and the sands of Juanillo beach often draw comparisons to crystalline sugar. A Secrets Cap Cana wedding has all the necessary elements to ensure that your special day is truly unforgettable.
The Dreams Onyx Punta Cana takes luxury to the next level, situated on a palm tree-clad beach along the most Northeastern coast of the Dominican Republic, ideal for a destination wedding. The Dreams Onyx resort is recently renovated, with modern decor and a plethora of pools thoughtfully designed, a landscape that’s lush and inviting, and the glistening Caribbean waters just moments away. A Dreams Onyx Punta Cana wedding is best for couples looking for a modern ceremony set in a luxurious tropical setting.
Blue Diamond’s 360º Clean Approach – Safety Assured Vacations
Blue Diamond Resorts prepares to welcome guests back to its resorts with enhanced health, safety, and cleanliness programs, brand-wide. The resort management group’s Safety-Assured Vacations protocols is implemented at each of Blue Diamond’s 47 properties across the Caribbean, Central America, and Mexico.
Advanced sanitation measures, new physical distancing guidelines, a 360º Clean Approach, and an International Safety Assurance Team are in place to prioritize well-being across every area and touchpoint of Blue Diamond Resorts properties.
Safe Vacation Assurance: In accordance with international health standards, including the Centers for Disease Control (CDC), World Health Organization (WHO) and local/ national Ministries of Health, a Safety-Assurance Team is in position to ensure the strict adherence of all guidelines and comprehensive implementation of sanitation, physical distancing and cleaning protocols to protect guests and employees alike.
360º Clean Approach: All resort common areas including pools, beaches, lounges, restaurants, bars, entertainment facilities, lobbies, elevators, hallways, and other shared spaces are cleaned hourly. All high-touch surfaces, including general transportation units like golf carts and luggage trolleys, are continuously sanitized throughout the day, plus fitness center equipment and spa facilities are sanitized after each use. Blue Diamond is also increasing the daily frequency of cleaning and disinfection procedures for air-conditioning systems of both common areas and guest rooms.
Family-First Promise: A superior cleaning and disinfection program for kids and teens club’s facilities and equipment has been implemented, in addition to child-friendly signage and physical distancing measures to ensure a safe environment for little ones, tweens, and teens.
Advanced Dining Safety: All restaurants have reduced capacity and implemented a one-step reservation system to ensure physical distancing guidelines are respected. Further changes include removal of unnecessary items on tables to avoid cross-contamination, elimination of physical menus, the introduction of digital screens to display menu information and physical distancing guidelines at pool bars.
Diamond Clean Guest Rooms: Each housekeeping team will thoroughly clean guest rooms from the inside out, with Advanced-grade disinfection products to eliminate emerging viral pathogens. Each touchpoint in a guests’ room will be deep cleaned including remote controls, doorknobs, hairdryers, closet doors, thermostats, lamps, telephones, water faucets, and toilet handles. All non-essential amenities will be removed and new in-room hygiene kits with personal-size hand sanitizers, masks, gloves, and other safety essentials will be places in rooms. Room service procedures have been updated to ensure safe and distant delivery, as well as the process to replenish mini-fridges and other guest room items to limit additional entry.
Physical Distancing and Protection: To provide Safety-Assured Vacations, signage and informative messages will be displayed throughout the common areas and in-room TVs to reinforce the importance of following recommendations. To maintain physical distancing protocols, floor markers will be placed around the resort’s common areas, the furniture will be rearranged in common areas, including restaurants, theaters, pool areas, beaches, and lobbies.
Staff Care, Training, and Awareness: Blue Diamond upholds its employees to the highest standards of health and safety. All staff members are trained and empowered to keep safe, take care, and be smart while delivering Safety-Assured Vacations. Strict hygiene protocols for resort staff will continue to be enforced, including a thorough cleaning and sanitation process at all staff entrances, the use of personal protective equipment (PPE), rigorous and frequent hand cleaning with an alcohol-based hand sanitizer, daily health, and temperature checks at the beginning of every shift and the practicing of physical distancing rules.
Blue Diamond Resorts COVID Testing
The Royalton Luxury Resorts, Hideaway at Royalton Resorts and Mystique by Royalton Resorts brands are offering complimentary, on-site Covid-19 antigen testing at select properties throughout Mexico and the Caribbean.
All guests staying at the Royalton Riviera Cancun, Hideaway at Royalton Riviera Cancun, Royalton CHIC Suites Cancun and Mystique Holbox by Royalton in Mexico; Royalton Bavaro, Royalton Punta Cana, Hideaway at Royalton Punta Cana and Royalton Splash in the Dominican Republic; and Royalton Negril, Hideaway at Royalton Negril, Royalton Blue Waters and Royalton White Sands in Jamaica will have access the free on-site tests, with same-day results, through December 31, 2021, or until regulations change.
Guests at the Mystique Saint Lucia by Royalton and Royalton Antigua will have access to the antigen tests for an extra fee of $150 to $200, with results delivered up to 72 hours later.
The all-new Royalton Bavaro welcomes wedding guests of all ages to luxury, with service that will translate beautifully to your tropical wedding ceremony. Your guests can explore the multiple amenities, watersports, or simply relax on the iconic Bavaro white-sand beach. A Royalton Bavaro wedding has endless avenues to partake in, from a splash waterpark and lazy river to numerous elegant dining options.
Located along the most western coast of Jamaica, a Royalton Negril wedding takes advantage of a breathtaking beach with crystal clear waters, a setting that will make any ceremony a memorable experience. The laid-back Jamaican culture blends seamlessly with the floral surroundings with beach access to azure waters both North and South, making a true destination wedding.
The Royalton Blue Waters in Jamaica is a newer generation resort with superb architecture and beautiful cerulean waters to frame a perfect destination wedding. Your guests will be enthralled by the ocean views and tropical luxury offered by a Royalton Blue Waters wedding and they’ll be sure to remember your wedding ceremony for years to come. Enjoy the stylish decor, the private island, and plentiful opportunities for total relaxation.
The Royalton Riviera Cancun offers a sprawling complex with bountiful pools and serene ocean views, sure to delight any wedding guest. With Caribbean decor designed to impress and thoughtful service for the duration of your stay, you and your guests will be relaxed and ready for your destination wedding.
Iberostar Resorts have implemented various operational charges in order to safeguard the safety of guests and of all employees. These updates include:
The food at buffet restaurants is being presented and served by staff, supporting the best hygiene practices. A-la-carte restaurants are available.
In-room dining is available for all guests at no cost.
Temporary closing of Fit & Fun (health center), Star Camp (kids club), disco and theaters to encourage social distancing.
Alternative outdoor programming to complement daily entertainment.
Elimination of contact sports activities, as well as those with shared equipment.
Installation of additional antibacterial gel dispensers in common hotel areas to reinforce its use.
Gel dispensers are checked and refilled regularly.
Common areas such as front desks, restaurant surfaces, elevator buttons, doorknobs, handrails, restrooms, among others, are constantly being cleaned and disinfected.
24-hour medical center and available medical personnel.
Reinforcement of staff training in good hygiene practices and cleaning procedures, as well as action protocols.
Cristal International Standards, certifying Iberostar in quality, hygiene procedures, and standards.
Constant communication with local and global authorities for any updates on borders and flights.
Detailed protocols to treat guests who might feel ill, including the on-site physician equipped to do in-room visits.
Employees with flu-like symptoms will not be allowed to report to their work duties until cleared by a health professional and will be placed on preventive quarantine.
Iberostar COVID Testing
Iberostar properties in Mexico, the Dominican Republic, Jamaica and Brazil are offering free, on-site antigen tests. Guests can also purchase a PCR test at all Iberostar properties.
In line with the company’s How We Care philosophy, that provides, among other things, more than 300 health and safety measures implemented in all hotels, Iberostar Group now expands its complimentary assurance package, Travel at Ease, to include the COVID-19 Antigen tests for all guests who are travelling back to the U.S. Travel at Ease provides a range of services available in the unlikely event that a guest’s vacation is disrupted due to testing positive for COVID-19 and is available in all destinations and for all reservations, including those made through trusted partners. For U.S. travelers, Travel at Ease comprises services such as COVID-19 tests, extension of stay at no cost and isolation rooms with all necessary amenities, contactless room service and free in-room entertainment. Among other services, the package also includes a special discounted rate for another adult to accompany the family if the guest is an adult traveling alone with children. Full refund in case of early departure is also included.
The Iberostar Selection Cancun is equally attractive to both couples and families, offering a laid-back and relaxing atmosphere. Situated along the Nichupte Lagoon and the Caribbean Sea, this resort offers incredible views of the turquoise waters and white sand, setting the perfect scene for your wedding ceremony. This resort is uniquely shaped in the form of a pyramid so all guest rooms include ocean views, and you have the choice to watch the beautiful sunsets from the comfort of your own room. There are also villas in the garden that offer beautiful views of the local flowers and plants. An Iberostar Selection Cancun wedding gives you a variety of venues and options to make your day truly special.
The Iberostar Grand Rose Hall offers a lot for our top destination wedding resorts for 2020. From idyllic beachfront to its location tucked away between the ocean and rolling mountains, to the ultimate pampering the included personal butler services provide. Couples will enjoy a laid-back environment, with numerous restaurants to explore for nightly meals or even for a private reception. Ceremony venues are lush and plentiful, like the beachfront of glass dome which will welcome your wedding of 20 guests and then some.
Nestled along a privileged enclave in the Mexican Riviera sits the Iberostar Cozumel. Your destination wedding could take part in the harmony the resort shares with its surrounding jungle environment. Beyond the enjoyment of your Iberostar Cozumel wedding, your guests will have endless adventures, from relaxing poolside or enjoying the region’s crystal clear waters, perfect for snorkeling just off the shoreline.
The Iberostar Grand Bavaro was established with guests’ relaxation as the prime objective, offering personal butler and 24-hour room service among other amenities seldom found at resorts. The grounds and gardens are widespread, perfectly manicured, carefully laid out and decorated to ensure your Iberostar Grand Bavaro destination wedding is as soothing as possible.
The Iberostar Selection Paraiso Lindo is the all-inclusive, family-friendly resort to accompany adventurers and relaxers alike. Situated on Mexico’s famed Riviera Maya between Puertas Morelos and Playa del Carmen, an Iberostar Paraiso Lindo wedding offers a culturally-immersive and adventurous experience for your destination wedding.
Majestic’s Continued Promise – Constantly monitoring international standards and protocols regarding the health and safety of guests and staff to ensure the preventative measures implemented are nothing but the best.
Majestic Smiles Behind Our Masks
You will be greeted by Majestic staff at a distance of 6 feet (2 m)
Staff throughout the resort will be using masks as an extra layer of protection
A personal kit will be provided to each guest upon arrival including a mask and hand sanitizing gel
Take Comfort in Your Room
Disinfection of the guest room prior to entry with professional vaporized disinfectant products using trained exclusive teams for disinfection and cleaning
Each guest room will be cleaned and disinfected with more than 48-hour interval between guests
Amenities kit provided including hand sanitizing gel
Thoroughness Throughout Our Resorts
Hand sanitizing gel will be readily available using automatic dispensers
Circulation areas established to allow for a separation of more than 6 feet (2 m)
Continuous cleaning and disinfection with hospital grade disinfectant of common areas
Dine at a Distance
Show cooking behind plexiglass protection in the main buffets with plate service only
Distance seating of 6 feet (2 m)
Closed-door room service experience using the room service box or placed in front of the door
Sterilized dinnerware, furniture, and changing of all tablecloths after each use
Take a Sip in Security
Single-use preparation materials and glasses in all bars
Distance seating and limited capacity in all bars
Signage to indicate waiting areas
Continuous cleaning and disinfection after each use of chairs and tables
Precaution at our Pool & Beach Areas
Use of signage to indicate disinfected pool and beach furniture
Pool chlorine will be maintained and controlled every two hours
Pool towels washed and sanitized prior to being available upon request
Considering Care for Children
Children must be 6 years or older for the Kids’ Club • Regular washing of hands with children and temperate check for children and staff
Cleaning and disinfection of the entire kids’ club with hospital grade disinfectant
Zerotech high-tech games for distancing play
Strengthened Measures in our Fitness Center
Distancing of fitness equipment and limited capacity
Equipment disinfected after each use
Disposable cleaning towels and blotting paper
Increased availability of outdoor exercise activities including aerobics, spinning, and more
Purely Protected Spa Experience
Cleaning and disinfection of the treatment room with hospital grade disinfectant after each session
Use of single-use materials for each session
Quick temperature check of the guest and spa personnel before each treatment
Breathe in Clean Air: Filter Cleaning
Air renewal and filtration system providing a clean air environment
Cleaning of the air conditioning filter in each guest room before the entry of another guest
Virtually Contact-Free Check Out
Express check-out from your room
Any expenses billed to your room sent digitally prior to departure
New check-out time of 11:00 AM to allow for more time to properly disinfect guest rooms
Safety in Our Majestic Service
Continuous training with staff on procedures
Daily temperature check for staff and disinfection of uniforms and work equipment with hospital grade disinfectant
Support health service available for staff and testing provided for staff with symptoms or suspected contact with COVID.
Majestic Resorts COVID Testing
Majestic Resorts now has available free COVID-19 antigen and PCR testing at its resorts in Costa Mujeres, Mexico and Punta Cana, Dominican Republic. Testing will be offered at the resorts for the convenience of our guests.
It is recommended to reserve appointments at least 72-hours prior to your departure time from the resort. Appointment reservations may be made while at the resort unless your stay is 3 days or less you may request the appointment prior to arrival.
The Majestic Colonial is an expansive resort nestled between rich flora. It offers Caribbean decor throughout the resort complimented by the soft sands of Bavaro Beach. A Majestic Colonial wedding is perfect for couples looking to share their special day surrounded by lush vegetation, golden sands, and the sounds of the sea.
The Majestic Elegance offers a true destination wedding, situated on the pristine soft sands of Bavaro Beach. A Majestic Elegance wedding is perfect for couples seeking a lively atmosphere at night, and younger guests will have fun too thanks to the large pool and activities available.
The Majestic Mirage is the newest Majestic resort in Punta Cana, focused on offering a luxurious experience between the rich fauna and beautiful white sands of Bavaro Beach. The Mirage offers a wonderful destination wedding blending immaculate service and modern details with a truly tropical location. Whether you choose between the beach, or the Chapel, you can be sure your Majestic Mirage wedding will be a truly unique and unforgettable experience.
On stunning white sands and clear waters of Costa Mujeres, Majestic Elegance provides wedding couples and their guests with an unbelievable stay. With the best in accommodations and onsite amenities combined with the natural scenery of an exclusive new beach, Majestic Elegance Costa Mujeres weddings create a romantic and unforgettable experience to be enjoyed with friends and family under the Caribbean sun.
Ocean Health Care Program which includes measures following the recommendations of local authorities and the World Health Organization to avoid the contagion and spread of COVID-19. Protocols and procedures include high standards of cleaning and sanitization of guest and employee areas. The health and safety of guests and staff is the number one priority. The program includes 4 main points:
1. Health and Hygiene
2. Social Distancing
4. Sanitization of Facilities
Checking of Temperature: Security team will perform regular temperature controls. Any person showing a temperature higher than 38°C will have to undergo receive adequate medical attention.
Hand Sanitizer Dispensers: Numerous units have been placed in different areas of the hotels, available to all guests and employees, ranging from the entrances, reception, lobby areas, elevators, and to all the public areas. In addition to that, the frequency of handwashing has been intensified as a general rule amongst all employees and collaborators.
Personal Protective Equipment: Upon arrival, all guests will receive a personal protection and hygiene kit. Similarly, following the local authorities and international regulations, all staff will be equipped with the most appropriate protective equipment at all times.
Preventive Social Distance: Ensure that guests maintain a physical distance of at least 2m in the public areas of the hotel at all times.
Meetings and Conventions for the assembly of halls and banquets, the essential rules of distance will be followed. The service in the style of the classic buffet has been replaced by other forms that offer higher security standards.
Capacity Limitation in Restaurants & Bars: Each restaurant has been reorganized and rearranged to ensure adequate distance.
Deep Cleaning and Disinfection of all rooms, which will undergo a detailed cleaning process before being occupied by guests. Every item in the room, such as bathrooms, door handles, TV controls, amenities, etc. will be rigorously disinfected. All sheets and linens will be changed and washed daily at high temperatures.
A review of and reinforced procedures and chemical treatments for all pools and their corresponding areas. Likewise, all the lounge chairs are continuously sanitized and disinfected after each use.
Ocean by H10 Hotels COVID Testing
Ocean hotels extending through April 30th ON-SITE complimentary Covid-19 test to all
guests returning to the U.S. Ensuring Peace of Mind and Worry-Free Vacations.
Since February 1st, and in addition to the hygiene and safety measures implemented, Ocean by H10 Hotels guests’ continues to offer COVID-19 antigen test ON-SITE. Before returning to the U.S. at no additional cost,
in the comfort of our hotels in Mexico, Punta Cana and Jamaica.
• Both Covid-19 test types (antigen and PCR) will be performed ON-SITE at each Ocean by H10 Hotel.
• Antigen tests will be administered at NO COST. Covering a maximum of 2 antigen tests per room with a minimum stay of 4 nights.
• In Mexico the cost of an additional antigen is $25 usd per person. In Jamaica the cost of an additional antigen is $45usd per person. In Dominican Republic the additional extra antigen test cost will be free, restricted to one antigen test per person.
• Ocean Hotels will provide guests who test positive with 4 additional complementary stay days, making a total of 14 days and will extend special covid-19 recovery rates for any companion who decides to stay with the affected guest.
Along a stretch of postcard-worthy beaches, rests the Ocean Blue and Sand resort, the perfect place for a beautiful destination wedding. Situated where the powdery white sand meets the gorgeous turquoise waters of the Caribbean Sea, an Ocean Blue and Sand wedding offers a variety of venues including the colorful and luscious garden gazebos, ideal for a ceremony with a tropical feel. Your guests will love all of the amenities, from the delicious restaurants to the superb cocktails.
On the edge of the Caribbean waterfront sits the Ocean Coral and Turquesa wedding resort, which offers an exquisite private beach to lie back on the sun loungers and enjoy the peaceful sounds of the ocean. Take advantage of the many themed restaurants for some fun nights and entertainment with your wedding guests! Should you choose to leave the beautiful resort, your destination wedding is also just a short trip away to the exciting sights and sounds of downtown Cancun.
Situated along the pristine shores of Uvero Alto is Ocean El Faro. This charming all inclusive pairs the benefits of a large-scale resort with the quaint and charismatic culture of the northern shores of Punta Cana. Ocean El Faro weddings provide numerous ways to spend time with your guests and enjoy one another’s company. You’ll surely remember this precious time for the rest of your lives.
Karisma Hotels & Resorts are going above and beyond to exceed preventive measures and enforce strict sanitation protocols. This includes disinfecting all surfaces, furniture and door handles throughout the property, including public spaces and in rooms, hourly throughout the day.
In addition to abiding by all local and national regulations, the resorts have a dedicated Quality Manager employed on-properties who works in conjunction with Cristal International Standards, a world-renowned company dedicated to not only maintaining but exceeding standards.
Karisma Hotels & Resorts are also verified by Check Safety First, a global organization that implements risk management systems and software in hotels to keep guests safe. Properties on this list are compliant with stringent standards and have demonstrated the highest levels of hygiene and cleanliness, which are monitored by a professional auditor on a constant basis.
Cristal International Standards use an ATP monitoring system and easy-to-use swab tests to detect adenosine triphosphate (ATP), the energy molecule of all living organisms, including germs and bacteria.
ATP cleaning verification is a fundamental part of RoomCheck and DineCheck modules, which verify housekeeping and stewarding staff are cleaning to the highest standards to ensure a clean and healthy environment. All test results are recorded with E-Cristal software, which tracks and trends test results over time.
Karisma Resorts COVID Testing
Karisma Hotels & Resorts has updated its COVID-19 protocols, rolling out free, on-site antigen testing at its Riviera Maya properties in Mexico as well as at its Dominican Republic and Jamaica resorts.
If a guest’s predeparture test results is positive, Karisma will cover his or her quarantine accommodations for up to 14 nights.
Named one of the best 10 beaches in the world, you will lose yourself in this secluded paradise. This adults-only resort sits along the beachfront stretch of Maroma Beach, where the turquoise waters meet the velvet sand. Experience complete relaxation during your El Dorado Maroma wedding as you lounge all day oceanfront on the exclusive beach beds, or poolside with complimentary refreshments. There is no better place to celebrate creating a beautiful life together and create unforgettable memories.
The adults-only El Dorado Casitas Royale is located on the tropical beaches of the Riviera Maya, with the largest artificial coral reef in the world just beyond the shore. Enjoy the luxury of private pools, beach butlers, and much more to ensure your stay satisfies all your desires. The scenery provided with an El Dorado Casitas Royale wedding is nothing short of amazing, offering natural beauty no matter which venue you choose to hold your wedding ceremony at.
With candlelit beach front dinners, nightly live entertainment, and beach and pool butlers, you can enjoy endless sun-filled days with your wedding guests and not have a worry in the world. Experience the absolutely astonishing 180-degree views of the Caribbean Sea and the largest artificial coral reef in the world, to make your Generations Riviera Maya wedding all you could ever want!
Enjoy the wedding experience of a lifetime in a whimsical yet truly romantic setting at Nickelodeon Punta Cana. This resort offers non-stop fun, moments of pure sweetness, and an always breathtaking Dominican Republic sunset. Nickelodeon Punta Cana weddings present the ultimate combination of intimacy and hilarity through carefully prepared wedding packages and an ever-present spirit of youth.
At the Sensatori Resort Punta Cana luxury, beauty, and quality are valued above all else. From the resort’s finely-crafted restaurants to its exquisite infinity pool, each and every aspect is designed with enough allure to take your breath away. Whether you choose to say your vows with your toes in the sand, or above the ocean on the resort’s elegant Sky Deck, a Sensatori Punta Cana wedding will leave you and your guests with an experience that will be impossible to forget.
The Azul Beach Resort in Riviera Cancun calls for the wedding of a lifetime. It is located on the edge of a calm beach with turquoise waters and has a lazy river that runs throughout the entire resort. Located in a secluded location away from the hustle and bustle of the hotel zone, the resort offers endless amounts of activities and relaxing options to make your Azul Beach Resort Riviera Cancun wedding experience all that you could ever desire.
Azul Beach Resort Negril weddings are located is located on the world-famous Seven Mile Beach in Jamaica, creating a mellow and intimate vibe throughout the property. The layout of the hotel, on top of the white sandy beaches and clear warm waters, creates an ambiance of relaxation and pure bliss exclusive to an Azul Beach Resort Negril wedding. Expect chic rooms, impeccable service, exciting activities like cooking and yoga classes, and a perfectly serene environment around every corner.
Purely Palace Program:
Team members will have their temperature checked upon entering the premises.
Uniforms and Footwear will be completely sanitized.
Team members will be equipped with face masks, which will be replaced every four hours.
Guests will be encouraged to check-in online through the resort app to reduce direct contact.
Floor markers have been installed to respect social distancing guidelines.
Acrylic protective barriers have been installed at all guest check-in areas.
Each guest will be asked to sign a declaration of health, confirming they are free of any COVID-19 related symptoms, have not had tested positive or come into contact with anyone that has tested positive for COVID-19 in the last 30 days.
Incoming guests’ luggage will be immediately disinfected upon arrival.
Housekeeping teams will follow strict quality and sanitation controls, including mandatory use of gloves, face shields, and facemasks while cleaning and disinfecting guestrooms.
All mattresses will be professionally steamed to help eliminate any harmful viruses and bacteria.
Upon guest departure, each room will undergo a complete disinfection process using an electrostatic nebulizer system.
Sanitation tablets will be installed in air conditioning units to eliminate potential viruses and bacteria.
A health certificate will be placed in each room, guaranteeing that everything has been completely disinfected to the highest and strictest standards.
Guests will also receive a personal hygiene kit in their rooms, which will include antibacterial gel, facemasks (for optional use, one per person), and disinfecting wipes.
All public areas will be sanitized daily with an electrostatic mist system.
Entertainment venues, and Indoor and outdoor soft furnishings will be disinfected and spaced according to social distancing requirements.
Shows will be seated with enough space between families to respect social distancing guidelines, and indoor entertainment spaces will have a maximum capacity.
Nightclubs, bars, and other public facilities will have a maximum guest capacity.
Social distancing will be enforced when waiting in line for outdoor activities.
The number of people in elevators will be limited, and antibacterial gel dispensers will be placed at each elevator door.
Spa and beauty salons will offer sanitized check-in areas, common areas will be limited to maximum capacity, and all hot tubs and hydrotherapy areas will be kept at controlled temperatures to limit the spread of germs.
All swim-up pool bars will be closed.
All buffets will be removed from all restaurants.
Floor markers will be put in place to enforce social distancing.
While physical menus will be disinfected after each use, guests will be highly encouraged to view menus through the resort app.
All kitchens will continue to follow the highest government sanitation standards.
Each team member is required to wash their hands every 30 minutes.
Palace Resorts and Le Blanc Spa Resorts COVID Testing
Palace Resorts and Le Blanc Spa Resorts have launched free on-property antigen testing for up to two guests per room at their properties throughout Mexico and Jamaica. Additional tests will be available for $19 each.
If a guest tests positive, Palace Resorts and Le Blanc Spa Resorts will cover the cost of quarantine for up to 14 days for up to two guests per room should both guests test positive.
Create the destination wedding of your dreams at Beach Palace, with a friendly ambiance ideal for families, and spacious suites and family room options on offer. Before your wedding ceremony, you will have the leisurely choice of taking in the beauty of the Caribbean Sea or the Nichupte Lagoon as you lay under the sun together. Watch the postcard-worthy sunrises or sunsets from the comfort of your own private and fully-furnished balcony. The flawless beaches, provided childcare, exotic tours, and exciting nightlife options, creates something unique for every one of your wedding guests!
Lose yourself on this enchanting island, where time stands still at the Cozumel Palace. Experience serenity as you and your wedding guests lounge out in the sunbeds, conveniently located at the infinity pool overlooking the ocean. Find your sense of adventure as this resort is famous for its snorkeling at the only inland coral reef in the world, just 3 miles offshore. Visit any of the nightly shows, like the extravagant fire show, or unwind while watching the sunset over the Caribbean Sea from the luxury of your own balcony in every room. A Cozumel Palace wedding features both beauty and serenity, ensuring your ceremony is everything you ever dreamed of.
Feel like royalty at your Moon Palace Cancun wedding! Situated along the vibrant Cancun coastline, Moon Palace Cancun invites you to discover the two sides of the moon during your destination wedding: all-inclusive luxury and endless relaxation. With 2000 feet of beach along the Caribbean Sea, you have the opportunity to find a quiet place to relax, or that perfect spot for your wedding ceremony. From a traditional wedding in a chapel to fireworks and horse-drawn carriages, this resort does all that they can to make the wedding of your dreams come true!
Situated along the vibrant Cancun coastline, Moon Palace Cancun invites you to discover the two sides of the moon during your destination wedding: all-inclusive luxury and endless relaxation. Populated with seemingly endless activities and world-class restaurants, your wedding and travel experience will be elevated exponentially. With a vast selection of customizable wedding packages, this resort possesses four separate geographical sections, each with its own paradisal flair.
The luxurious Le Blanc Spa Resort Cancun will maximize every fine detail for your destination wedding. Set amongst a perfectly pristine white-sand beach, with contemporary decor and purely white architecture, guests will love the tech-savvy room accommodations and delicious gourmet food. Your Le Blanc Spa Resort Cancun wedding can have it all, from thoughtfully curated bouquets to endless inclusions provided by the attentive wedding department.
Moon Palace Jamaica is a private beachfront resort at the tip of the famous Ocho Rios Bay, considered to be the most romantic area in all of Jamaica. A Moon Palace Jamaica wedding provides breathtaking views of the Caribbean Sea and is surrounded by lush gardens. It is the perfect backdrop for your wedding ceremony. Adults can dance the night away at the adults-only NOIR nightclub, or explore the beautiful landscapes extending just outside of the resort. Enjoy your wedding with all your family and friends without a worry in the world!
Feel the powdery perfection of the white sand under your feet as you say “I do” at one of the finest beaches in Mexico for your destination wedding. Take a swim in the warm Caribbean waters or in an ocean-view pool right on the edge of the sand, all at this amazing all-inclusive resort. With fireworks, horse-drawn carriages, and some of the most beautiful scenery you will ever experience, you can make your fairytale ceremony come true with a Playacar Palace wedding.
100% Safe Holidays
The Palladium Hotel Group has implemented instructions and recommendations of the World Health Organization (WHO) and the expert authorities of the six countries in which they operate. The objective is to go above and beyond, in addition to ensuring strict compliance with these indications, raising the standards in safety, quality, health, and hygiene with new protocols.
Reinforcing the cleaning and disinfection work of every one of the hotel spaces; such as bedrooms, communal areas, meeting and event spaces, and staff work areas; as well as transport vehicles, the objects of common use, and those items that arrive from outside, such as luggage.
Hands sanitizer dispensers throughout all the different areas of the hotel, and within the rooms themselves, so that the guests can make use of them individually.
Temperature checks with infrared thermometers will be carried out on employees, suppliers, and guests, especially in the entrance areas and closed spaces such as the restaurants, gymnasium, spa, children’s area, etc.
The use of masks, gloves, and disposable paper items will be mandatory for staff from different departments and will also be available in the rooms.
Single-use products to minimize contact and establish protection systems at receptions and counters.
Expanded medical services to preserve the health of guests and employees.
The safe social distance of both guests and partners within the entire hotel complex is respected and maintained.
Distance will be monitored especially in the areas where there may be a greater concentration of people, such as restaurants, front desk areas, swimming pools, or beach areas. The distance between hammocks, restaurant chairs, and tables will be increased, and marks will be placed indicating the distance to be kept.
The use of reservations for different services. This will be valid for restaurants as well as for the gym, children’s areas, and water area, among others.
Encourage guests to make dining reservations in advance.
A maximum number of people in bars and restaurants will be established, as well as an appointment system to control access to these areas.
Guests will also be escorted to their tables that will be previously set up with fully disinfected tableware, cutlery, glassware, and napkins.
The service will be adapted to the new reality, in such a way that individual portions will now be prioritized. The consumption of single-use packaging and the service of drinks at the table will continue to be offered.
A-la-carte service and personalized live cooking will be promoted, and room service will be strengthened as an alternative.
Palladium Resorts COVID Testing
Palladium Hotel Group has launched on-site Covid-19 tests at its properties in Mexico, the Dominican Republic and Jamaica, including at its Grand Palladium Hotels & Resorts and TRS Hotels brands.
Antigen tests are free for all guests traveling back to the U.S. through April 4. PCR tests are available for all guests traveling back to Canada for a fee of $177 Canadian dollars to $443 Canadian dollars.
Enjoy the tropical and laid-back island atmosphere at the Grand Palladium, located along the calm waters of the northern coast of Jamaica. Although this resort is very family-friendly, expect quieter grounds with plenty of opportunities to relax and have a romantic destination wedding. Perhaps the centerpiece of this resort is that it features Jamaica’s largest whirlpool hot tub. With a Grand Palladium Jamaica wedding, you’ll have plenty of time to make endless memories in this secluded oasis north of Montego Bay.
Located along the breathtakingly blue waters of Fletcher’s Beach on Jamaica’s northern coast, rests the Grand Palladium Lady Hamilton along a scenic enclave. With buildings from the 19th century, modern facilities, and a natural environment full of rich landscapes your Grand Palladium Lady Hamilton wedding will provide you with an incredibly unique experience. The domed buildings and white columns surrounding the property emit a Roman vibe, placed against the gorgeous oceans creating the most beautiful setting for your wedding ceremony.
The Playa Difference – Playa Stay Safe Updates
In direct response to the COVID-19 Pandemic and elevated guest expectations, Playa Safe Stay focuses on preventive anti-viral measures, reassuring guests with confidence, and bring key sectors of the travel industry together for solutions.
Hyatt Hotels Corporation recently announced a new Global Care & Cleanliness Commitment that includes an accreditation process by the Global Biorisk Advisory Council (GBAC), at all hotels around the world.
The commitment to GBAC STAR Accreditation builds on Hyatt’s existing sanitation protocols to add enhanced staff training and support resources. Hyatt has also engaged a cross-functional working group of medical experts and industry professionals that will contribute to both guest and colleague health and safety.
Antibacterial gels dispensary stations in all high traffic areas and in guest suites.
Immediate disinfection of guest luggage upon arrival prior to delivering to the guests’ suites.
Limiting guest queues and guest traffic to observe the highest standards and guidelines of distance and space.
High traffic areas (such as reception) disinfected twice each hour, at a minimum, or as needed
Sanitizing and sealing in-suite amenities (remote controls, glasses, etc.).
Rigorous food & beverage protocols developed in conjunction with independent counsel along with the highest standards of the Hyatt and Hilton brands.
Associate training and strict disinfection protocols upon arrival and prior to team-members starting their workday.
Strict regulation, monitoring, and limited access for local deliveries. All local partners are subject to the same guidelines set for associates and must be accredited through Playa SAFE STAY.
24-hour medical teams, including physicians, on-call and on-property.
Playa Resorts COVID Testing
Playa Hotels & Resorts has updated its COVID-19 policies, unveiling complimentary Covid-19 antigen testing at all of its 17 resorts across the Caribbean and Mexico through April 30.
Under Playa’s program, the free testing will be available to guests who stay at least three nights at its Mexico or Dominican Republic resorts and at least five nights at its Jamaica properties. Discounted PCR testing will also be available upon request.
If a guest does not receive test results in time for departure, Playa properties will provide complimentary room accommodation until test results are delivered and a departure can be rescheduled.
Should a guest test positive for Covid-19, Playa will offer as much as a 50% discount on accommodations for a quarantine of up to 14 days.
From breathtaking, white-sandy beaches to gorgeous ballrooms and garden terraces, a Hyatt Ziva Cancun wedding is equipped with all the necessities for a ceremony of your dreams. The resort is located just outside of downtown Cancun and offers endless amounts of activities and relaxing options to make your wedding experience all that you could ever desire.
Nestled on the pristine shores of Juanillo Beach, Hyatt Ziva Cap Cana is an all-inclusive paradise that is perfect for families seeking to indulge in the finer amenities of life. A stone’s throw away from the beach, a Hyatt Ziva Cap Cana wedding offers immaculate seascapes and expansive venues capable of accommodating large destination wedding parties. Featuring a selection of personalized wedding packages, the resort ensures that your dream wedding is both elegant and uniquely yours.
Located in San Jose del Cabo, Mexico, the resort stands on a peninsula that provides gorgeous views of the seas surrounding it and creates an unforgettable wedding experience. The beautiful white sand against the clear blue waters paints the perfect scene for your ceremony. With a Hyatt Ziva Los Cabos wedding, you and your guests will experience the utmost relaxation through the luxurious guest rooms, spa options, and peaceful pools to ensure that all guests will be satisfied throughout their entire stay.
Just on the outskirts of Montego Bay, Jamaica, this exquisite resort is the perfect place for a beautiful destination wedding. The Hyatt Ziva Rose Hall has many different activities to make your stay as relaxing or exciting as you please. Surrounded by beautiful beaches and pools, with amazing food options, the possibilities for an incredible ceremony and a lifetime of memories are endless. You can rest assured, with the Hyatt name, that you and your wedding guests will receive impeccable service for the duration of their stay.
The Hyatt Zilara Rose Hall resort is an adults-only haven in beautiful Jamaica that shares many of its facilities and wedding venues with its sister resort Hyatt Ziva next door. It’s the perfect escape for destination weddings that want it all, from an intimate beach and elegant decor options, to a gorgeously appointed pool complex and a mature atmosphere, all in a major hub for exciting nightlife and shopping. With two resorts at your disposal, your Hyatt Zilara Rose Hall wedding is sure to be a memorable occasion for all who attend.
The beautiful Hilton Rose Hall all-inclusive resort has it all, with access to a historic property filled with ancient aqueducts, to a world-class waterpark that will please thrillseekers of any age. A Hilton Rose Hall wedding ceremony features multiple venues such as the tropically appointed grounds, or the immaculate beach perfect for a ceremony of any size. Beyond the wedding festivities, guests will love the delectable dining and the hand-crafted cocktails that greet you around every corner.
On a sun-drenched beachfront in the heart of Playa del Carmen rests the Panama Jack Gran all-inclusive resort. Your destination wedding can utilize the azure seas, authentic culture and coastal charm to its full advantage. Beyond your beautiful Panama Jack Playa del Carmen wedding ceremony, you’ll find plenty to do for guests of all ages, from wine tastings to action-packed water activities.
RIU’s comprehensive manual for post-COVID hotels
Safety protocols have been created by RIU professionals in collaboration with Preverisk Group, an international consultancy specializing in health and safety advice, auditing, and training in the tourist industry.
The limitation to hotel occupancy of 50 or 60% (or the local restrictions, if lower).
Checking guests’ temperature on arrival.
The gradual implementation of web check-in to reduce handling physical documents.
The installation of safety screens at reception desks.
Respecting safe distances and using Personal Protective Equipment (PPE) among employees.
Disinfecting work stations and equipment at the end of every day.
Encouraging guests to use the hotel app to search for information and opening hours.
The check-out time will be brought forward to 11:00, while check-in is delayed until 16:00 to allow time for the new room cleaning measures.
Amenities are also reduced to only the essential, and a hand sanitizer gel will be included in every room.
Employees will follow the protocol to prevent cross-contamination when cleaning rooms.
Three cloths of different colors, which are changed for each room and are used to clean the terrace, room, and bathroom separately, in that order.
The use of tried and tested virucidal products will be introduced.
The use of PPE will be compulsory for all staff.
Frequently handled items, such as television remote controls, telephones, handles, doors, and curtains, will be disinfected every day.
Surfaces in the rooms will be sprayed with a virucidal product on check-out, leaving the safe time recommended by the product manufacturer between cleaning and the next guest’s entry.
Lunch and dinner sittings will be arranged.
Restaurants’ seating capacity will be reduced and it will be compulsory to disinfect your hands on entry.
All guests must wear gloves and mask to go to the buffet, which will now contain more individual portions, more packaged products, and more live cooking.
An even stricter routine will be implemented to monitor temperatures and change serving utensils, as well as staff distancing and hygiene measures.
The tables will be covered with single-use tablecloths, the cutlery will be provided at the tables and the seats will be assigned respecting safe distances and avoiding transit areas.
Pools will have capacity limits.
There will be safe distances between lounge chairs and umbrellas.
The frequency of cleaning the pool and jacuzzi areas will be increased.
Water disinfectant products that are appropriate to the current situation will be used.
Personal protection measures will also be respected, as staff will wear masks and gloves.
Work tools will be disinfected after each use.
RIU Resorts COVID Testing
Guests will now be able to take the COVID-19 antigen test on-site, before returning to the U.S. at no additional cost for all adults and children. This service is available at all our resorts in Mexico,
Jamaica and Punta Cana and will be provided by an accredited medical testing lab that complies with the requirements of the CDC.
Test results will be received within 72 hours prior to departure as required by the CDC, in written and/or electronic format. Guests should contact the Front desk/Customer Service at each
resort upon arrival to schedule departure testing.
In the unlikely event that a guest has been tested positive to COVID-19 during their stay, Riu Hotels will provide an extension at no cost of up to 10 days. Extended stay due to quarantine includes the guest plus travel companions sharing the same room. This policy is valid for travel until at least March 31, 2021 or until the regulations regarding this new requirement change.
In Costa Rica, PCR testing is available at the hotels with an additional cost of US$135.
In Aruba PCR testing is now available on-site with an additional cost of US$100.
At RIU Plaza Guadalajara, PCR tests are available off-site at an extra cost.
The RIU Ocho Rios wedding resort places you and your loved ones in the beautiful Mammee Bay, surrounded by Caribbean waters, tropical rainforests, and spectacular waterfalls. Your wedding ceremony can be set upon the white sandy Jamaican beaches as the ocean breeze rolls in. The huge resort often feels like its own living and breathing city, with vibrant colors splashed across the Victorian-like buildings and an endless amount of activities including numerous pools and an authentic jerk chicken shack.
Located just outside of downtown Cabo San Lucas at the southern tip of Mexico’s Baja Peninsula, this resort is situated on the expansive Playa El Medano beach. The property offers all the luxuries of its neighboring RIU Resorts, and provides stunning views of the ocean from the lavish infinity pools. Your RIU Santa Fe wedding will be as beautiful as you could have ever hoped, with stunning seascapes and gorgeous venues.
Mexico’s Caribbean coast is an ideal location for a destination wedding, and the RIU Palace Las Americas will take your breath away. This adults-only resort allows you to have your wedding ceremony in the velvet sands on the shore or at the beautiful gazebo overlooking the Caribbean Sea and infinity pool. Relax at any of the pools on the property, feel one with the beach as the infinity pool appears to be overflowing into the ocean. A RIU Palace Las Americas wedding provides you with everything needed for an unforgettable ceremony.
Stretching a glorious length of pure golden shores, RIU Reggae welcomes guests to take a walk on the laid-back side, all while overlooking the shimmering waters of Montego Bay. One of RIU’s premier adults-only resorts, the all-inclusive property garners an inviting set of infinity pools, swim-up bars, and professionally-crafted cuisines ideal for travelers desiring a lavish, yet minimalistic stay. In addition to a plethora of dynamic activities ranging from windsurfing to snorkeling, the resort also shares exchange privileges with RIU Montego Bay, where guests can enjoy a further selection of amenities.